0207 099 6657 [email protected]

PRIVACY POLICY

Feet By Pody Ltd: Privacy Policy

This Privacy Policy describes how and when Feet By Pody collect, use, and share information when you attend an appointment at in any of our clinics, purchase a product from us, contact us, or otherwise use our services. This is to comply with the General Data Protection Regulations (GDPR) 2018.

Information We Collect

To aid your treatment or as part of purchasing something from our business, you will normally provide us with certain information, such as your name, email address, postal address, phone numbers, medical information and payment information.  We will store your information on an electronic patient record and diary system which are fully secured. We will never store or keep details such as your bank account or debit/credit card number for further payment. Shall you decide to pay over the phone or by bank transfer the details are only used at the time of the transaction and they will be destroyed accordingly to the current regulation.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

  • Where it is necessary for the provision of health care as needed to provide our services, such as when we use your information to fulfil your podiatry assessment and treatment or to provide patient support.
  • We will contact you by Email and SMS to confirm and remind of a forthcoming appointment.
  • We will contact you by Email and SMS about your forthcoming appointment in case there is a change or an update.
  • When you have provided your affirmative consent, which you may revoke at any time, we will contact you by Email and SMS with product offers, newsletters and updates about our clinics;
  • When you have provided your affirmative consent, which you may revoke at any time, we will contact you by Email and SMS to remind you of due check-ups or review appointments according to your treatment plan.
  • If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

Information Sharing and Disclosure

Information about our patients is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Medical professionals.  With your consent, we will share information with medical professionals such as your GP or consultant to allow continuity of care. We will also email you directly some of your results in case of tests.
  • Service providers. We engage certain trusted third parties to perform functions and provide services to our business, such as external reception services and or laboratories we will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Business transfers. If We sell or merge our business, We may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.
  • Compliance with laws. We may collect, use, retain, and share your information if I am legally required to.
  • Google: If you have reached our website using Google, you can read how google is using your data and cookies for personalized and non personalized ads.

 

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The retention of podiatry records is normally a minimum of 8 years, after the last appointment. For customers who are not patients but may have bought products from our business I will keep any data you may have provided for a minimum of 6 years in line with tax legislation.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, We may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer.

Your Rights

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

  • Access. You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests.
  • Object. You can object to (i) us, processing of some of your information based on your legitimate interests and (ii) receiving marketing messages from us after providing your express consent for receiving them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain. If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner www.ico.org.uk

How to Contact Us

For purposes of the GDPR, I, Feet By Pody ltd, Nicolas Ivanoff, am the data controller of your personal information. If you have any questions or concerns, you may contact me at : [email protected]

Based on 88 reviews.
Ray Hutchinson
Ray Hutchinson
2022-04-14
Verified
Excellent!
Steve B
Steve B
2022-02-08
Verified
Very through and informative examination to find the cause of the problem and an action plan for correction. Friendly and professional. Very impressed.
PADDY DODD
PADDY DODD
2022-01-19
Verified
Fantastic service and very pleasant inside. Reena is a brilliant podiatrist - she immediately spotted what was causing my pain on the soles of each foot. She patiently sorted it out with her instruments (no pain) and I walked out completely satisfied.
Marlon Hunte
Marlon Hunte
2021-11-08
Verified
I came for the first time to feet by pody and Shaho really welcomed me in, made me feel comfortable and relaxed. He found the problem and explained the science behind where a corn comes. I would 100% recommend him to anyone with feet problems. I feel like a new man 5 star 👍👍👍
Luke Oates
Luke Oates
2021-11-01
Verified
I cannot recommend Feet by Pody enough! They successfully treated and got rid of a longstanding and persistent verruca that I had had for >5 years. The cryotherapy treatment I had was painless and the prices for appointments/ treatments are very reasonable given the high level of care you receive. Huge thanks to Reena Patel who was the chiropodist I have been seeing most recently. She was super professional, efficient and clearly knows her stuff! Thank you again!
Paul Spencer
Paul Spencer
2021-10-13
Verified
Very helpful, informative and kind service. Varsha laid out the treatment options, explained the procedure and aftercare fully, and above all was very kind throughout. Would highly recommend!
Daphne Tsang
Daphne Tsang
2021-08-27
Verified
The treatment was smooth and effective. Varsha was really kind and patient despite my hearing issues. She was also very reassuring during the sessions. It was a relief to hear that my toes are looking a lot better during the assessment visit. I would definitely recommend her! Thank you again for the help 🙂
ANGELA ARISTIDOU
ANGELA ARISTIDOU
2021-08-16
Verified
Exceptional care AND (very importantly) excellent aftercare! Basically I can say they were absolutely impeccable in their professionalism and care. I absolutely recommend them. I called on a Tuesday to ask for an emergency appointment. I received a call back immediately by the podiatrist (not an assistant). The podiatrist took great care with the prior history, and offered an urgent appointment on Wednesday. We decided to remove the nail. The surgery was painless, and the aftercare support brilliant. - I was given a What’sUp number to reach the podiatrist for any concerns. I sent her some photos and received immediate responses. I was very impressed, very impressed indeed. - The price included only one after-surgery appointment but they gave me two and did not flinch about it.
Travel Reviewer
Travel Reviewer
2021-08-12
Verified
Always really good service. Professional. Clean. Great job. Highly recommend.
Tiger BJJ Team
Tiger BJJ Team
2021-06-24
Verified
Highly recommend Reena is a lovely person always makes my visits enjoyable 9