It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously.
We will never discriminate against patients who have made a complaint.
If you are not entirely satisfied with any aspect of our care or service, please let your practitioner or our administration team know as soon as possible to allow us to address your concerns promptly.
If the matter is still unresolved, you are invited to follow our formal protocol:
Complaints need to be placed in writing describing the incident or event. You can submit your written complaint electronically if this is your preferred method to firstname.lastname@example.org.
All relevant parties will be informed, a statement of the event will be recorded by all involved.
A full response will be sent to the complaint within 20 working days of the original complaint being received.
If you are no satisfied with the response, you will be then invited to attend the clinic for a meeting with the relevant practitioner or member of the staff and/or the Clinical Director. Minutes will be kept of the meeting and you will be asked to sign them.
If you are not satisfied with the clinical investigation and management of your complaint, you can contact the body regulator for podiatrists: health and care professions council.
We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints.
Feet By Pody
Heath & care professions council (HCPC)
A: Park House,184–186 Kennington Park Road,
London, SE11 4BU
P: +44(0)300 500 6184